Returns & Refund Policy

Returns & Refund Policy

At Skin with Care, we want you to be happy with your shopping experience. Please read our returns and refund policy before placing an order.

1. Eligibility for Returns

Due to the personal-care nature of skincare products, we generally do not accept returns or exchanges on products that have been opened, used or tampered with.

However, we will gladly review cases involving:

- Products received damaged.

- Incorrect products delivered.

- Defective or faulty products.

- Orders that do not match what was purchased.

2. Reporting an Issue

If you receive a damaged, incorrect or defective item, please contact us within 24 hours of delivery.

Kindly provide:

- Your order number.

- Clear photographs or videos of the product.

- A brief description of the issue.

Please retain the original packaging until your complaint has been resolved.

3. Refunds and Replacements

Once your complaint has been reviewed and approved, we may offer:

- A replacement product, subject to availability.

- A refund where appropriate.

Approved refunds will be processed through an agreed payment method. Processing times may depend on the payment provider.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened, used or damaged after delivery by the customer.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may no longer be eligible for cancellation.

6. Contact Us

For questions or assistance regarding returns and refunds, please contact Skin with Care through our official WhatsApp or social media channels.

Thank you for shopping with us.

Skin with Care – Pamper Your Skin.