Frequently Asked Questions

Frequently Asked Questions

Welcome to Skin with Care! Here are answers to some common questions about shopping with us.

1. Are your skincare products authentic?

We source our products from suppliers and aim to provide genuine skincare products from trusted brands.

2. Where do you deliver?

We deliver within Lagos and to other locations across Nigeria, subject to courier availability.

3. How do I place an order?

Browse our online store, select your preferred products, add them to your cart and proceed to checkout to complete your order.

4. What payment methods do you accept?

Available payment methods are displayed at checkout. Please follow the payment instructions provided when placing your order.

5. How much does delivery cost?

Delivery fees depend on your location and are communicated during checkout or before dispatch.

6. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once an order has been dispatched.

7. Can I return a product?

For hygiene reasons, opened or used skincare products generally cannot be returned. However, we will review complaints involving damaged, defective or incorrectly delivered products.

Please see our Returns & Refund Policy for more information.

8. How do I choose the right skincare products?

Your skincare needs depend on your skin type and concerns. We recommend checking product descriptions and ingredient information before purchasing.

If you need assistance, contact us and we'll be happy to help.

9. How can I contact Skin with Care?

You can reach us through our official WhatsApp and social media channels.

Skin with Care – Pamper Your Skin.